Method 4: Clear cookies from the web browserĬlear cookies from the web browser, and then try signing out again. Go to, and then sign out (if you aren't already signed out).If so, sign out of all Microsoft online services: You may be signed in to another Microsoft online service, and it may be preventing you from signing out. Method 3: Sign out of all Microsoft online services If you're using a different browser than those that are listed here, end the task for that browser.If more than one browser is listed, end the task for each browser.If you're using Google Chrome, find and right-click chrome.exe in the list, and then click End task. If you're using Apple Safari, find and right-click safari.exe in the list, and then click End task. If you're using Mozilla Firefox, find and right-click firefox.exe in the list, and then click End task. Note Make sure that you end the Iexplore.exe task. If you're using Internet Explorer, find iexplore.exe in the list, right-click it, and then click End task. Right-click the taskbar, and then click Task Manager.Ĭlick the Details tab, and then do one of the following: To end the task for your browser, follow these steps: Method 2: Close and reopen all web browsersĬlose all web browsers and then reopen them. If you're receiving the "We're having trouble signing you in" error message, see "We're having trouble signing you in" message when you try to access your mail in Microsoft 365. Method 1: Sign out and then sign in to to access your mailbox To resolve this issue, use one of the following methods. Please sign out of your Microsoft account, then sign in to Outlook Web App with the account you use to read your We're currently signed in with a Microsoft account as, but that account can't be used with Outlook Web App. If your Microsoft account ends in the ".edu" domain extension and is managed by your university domain administrator, or if your Microsoft account was registered or is still registered in Microsoft 365, you may see one of the following messages: Sorry, but we're having trouble signing you out" Instead, the web browser reloads the current webpage. When a user clicks Sign out, the user isn't signed out. When a user signs out of SharePoint Online, the user isn't signed out of the portal or Outlook Web App. When a user signs out of one of the portals or signs out of Microsoft Outlook Web App, the user isn't signed out of Microsoft SharePoint Online. For example, users may experience one of the following issues: Users experience issues when they try to sign out of Microsoft 365, Microsoft Intune, or Microsoft Azure in a web browser.
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